At Omvay, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return and refund process. Please review our policy below.

1. Eligibility for Returns & Refunds

You may request a return or refund if:
✅ The product is defective, damaged, or not as described upon delivery.
✅ The wrong product was sent to you.
✅ You received an incomplete order.
✅ The item is in its original condition (unused, with all accessories and packaging intact).

Note: Open-box, used, and refurbished products are covered under our limited return policy. Please check the product description before purchase.

2. Return Window

  • New & Open-Box Products: Can be returned within 7 days of delivery.
  • Used & Refurbished Products: Can be returned within 3 days of delivery if defective or not as described.
  • Mobile Accessories: Can be returned within 5 days of delivery if unopened and unused.

3. Non-Returnable Items

The following items are not eligible for return:
❌ Products that have been damaged by the customer (physical damage, water damage, unauthorized repairs).
❌ Items without original packaging, accessories, or missing components.
❌ Final sale items or items marked as non-returnable at the time of purchase.

4. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our customer support team at [your support email] within the return window.
  2. Provide your order number, product details, and reason for return.
  3. Our team will review your request and provide return instructions.
  4. Ship the product back to us using the provided return label (if applicable).

Return Shipping:

  • If the return is due to an error on our part (wrong item, damaged product), we will cover the return shipping cost.
  • If returning for any other reason, the customer is responsible for return shipping charges.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days:
✔ If approved, the refund will be issued to your original payment method.
✔ If the refund is denied (due to missing parts, damage, or other policy violations), the product will be returned to you.

6. Exchange Policy

We offer exchanges for defective or incorrect items. If you prefer an exchange instead of a refund, please mention it when requesting a return.

7. Contact Us

For any return or refund inquiries, please contact us at:
📧 [Your Support Email]
📞 [Your Support Phone Number]

Omvay is committed to providing a smooth and reliable shopping experience. Thank you for trusting us!